Last updated: March 2026
All credit purchases on Visina AI are final and non-refundable. Credits are consumed when you generate images or videos. Once a generation has been submitted and processed, the credits used cannot be returned.
If a generation fails due to a technical error on our end, the credits deducted for that generation will be refunded to your account automatically. If you believe credits were incorrectly deducted, please contact us at support@visina.ai within 7 days of the failed generation.
As Visina AI sells one-time credit packs (not recurring subscriptions), there is no subscription to cancel. Once a credit pack has been purchased, it cannot be cancelled or reversed. Please ensure you wish to proceed before completing your purchase.
In exceptional circumstances, such as accidental duplicate purchases, we may consider a refund at our sole discretion. To request a review, email support@visina.ai within 48 hours of the transaction with your order details. Refunds, if approved, will be processed within 5–7 business days to the original payment method.
This policy is governed by the laws of India. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts located in India.
For any questions regarding this policy, please contact us at support@visina.ai.